Why Mr. Rooter?

Service Philosophy

Mr. Rooter plumbers work extremely hard to deliver the highest level of customer service - it's our #1 priority. Our customer service is world class and unmatched in the plumbing industry. It all starts when you call our office.

We know that when you have a plumbing emergency, the last thing you want to deal with is an unfriendly person on the other end of the phone. We promise to greet you with a warm friendly voice that will understand your situation, make you a priority and schedule an appointment time that fits your schedule.

When our plumbing professional arrives you'll find him to be accommodating and friendly. He wipes his feet on his own mat and wears shoe covers before he comes into your home. He won't talk over your head and will give you all the options and pricing details before he starts any plumbing work.

Code of Values

Mr. Rooter is proud to be a Neighbourly™ company. Everything we do is shaped by our values:

Respect

• Treating others as we would like to be treated.
• Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• Responding in a timely fashion.
• Speaking calmly and respectfully, without profanity or sarcasm.
• Acknowledging everyone as right from their own perspective.

Integrity

• Making only agreements we are willing, able and intend to keep.
• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• Looking to the system for correction and proposing all possible solutions if something is not working.
• Operating in a responsible manner: "Above the line…"
• Communicating openly and with purpose.
• Asking clarifying questions if we disagree or do not understand.
• Never saying anything about anyone that we would not say to him or her.

Customer Focus

• Continuously striving to maximize internal and external customer loyalty.
• Making our best effort to understand and appreciate the customers' needs in every situation.

Having Fun in the Process

• Looking for opportunities to make tasks fun and spread joy.

We always listen carefully to each other and our customers. We also endeavor to respond quickly to our customers’ needs with open, upfront commitments. These values and the practices based on them are the foundation of our service, our philosophy, and our daily lives at Mr. Rooter Plumbing.